Statement of Support and Commitment

Our unparalleled Technical Support and Customer Service make Cyberatoms the preferred hosting solution for personal and small business websites, as acknowledged by our clients. Grateful for their recommendations, we emphasize transparency and honesty in detailing what our hosting product support includes and excludes, empowering you to make an informed purchase decision.

Cyberatoms Customer Support

24/7/365 Support

Day or night, rain or shine, anytime 24/7/365 our team is here for you!

15 min. Response Time

Based on thousands of support requests, we resolved 83% of the issues in less than 15 minutes.

We Deliver

We work until we deliver on our promises, no matter how long it takes or how hard it is.

3 Escalation Levels

We make sure you are served by the right person with the competency about your issue.

How we define our Support Service

With direct comparison to other premium and general hosting providers service level

What is supported and what is not

Cyberatoms Support Service

Other Premium Hosts

Other Managed Hosts

Other Unmanaged Hosts

Website and Client area tools and features

Hardware infrastructure deployment

Data centers hosting hardware installation and maintenance

Hardware upgrades and replacement

Network performance and uptime

Tutorials and Knowledge Base

Pre-sale questions and assistance

Base OS installation and configuration

Standard LAMP installation

Foundational software presences updaes and functionality

Security updates and patches of hosting environment

Accessibility of control panel (cPanel or Plesk)

The functions of control panel (cPanel or Plesk) features

Control panel (cPanel or Plesk) assistance and guidance

Non-automated human website transfer

Third party SSL certificates transfer and installation

Private name server setup and configuration

Non-automated human website transfer

Any root level server customizations

Control panel (cPanel/Plesk) plugins and add-ons

E-mail client configuration

FTP client configuration

Third party service activation and integration

Content and data backups

Open Source Applications Support

Free Application Installation

Free Application Modules Installation

Freee non-automated Application Upgrades

SEO plugins and add-on installation

Assistance with hacks due to Customer controlled events

Assistance with hacks due to application security flaws

Third party domain registrations, configuration, and transfer

Free content and database backup restore

Customer customizations to their private or dedicated server

Account No-suspension policy for resource over-usage

Website resource usage and performance optimization

Always-free Technical Support

Web Development and Programming services

Cross browser compatibility development

SEO optimization services

Help with your staff internet training

Modifications, debugging and 3rd-party application bug fixes

Get The Help You Need Now

Live Support

Chat with one of our support experts in real-time.

Knowledge Base

Our knowledge base has all the answers to your most pressing questions.

Video Tutorials

Watch our latest video tutorials on YouTube for expert tips and advice.

Support Ticket

Need help with a product or service. Open a ticket and let us assist.

Not Exactly What You Are Looking For?

Start the conversation – we would love to hear about your project and help you find the information you are looking for. Get in touch with our 24/7 support for a free consultation.